Trident Drone Pre-Order FAQ

Frequently Asked Questions about Purchasing, Charging Credit Cards, and Fulfillment:

Trident can be controlled with a modern Android phone or tablet running Android 5.1 or later using the OpenROV app. We are working on an iOS app as well. We also offer a dedicated controller preinstalled with the OpenROV app on our accessories page.
Your Trident will come with everything you need to use Trident with your own Android device:
  • cardboard carrying case
  • 25m neutrally buoyant tether
  • 25m tether spool
  • Topside WiFi
  • 110V-240V wall charger
  • trim weights for use in saltwater
    Trident can be controlled via the OpenROV App using a tablet with the following recommended specs:
    • Android 5.1 or later
    • At least 2GB RAM
    • At least a Quad-core 1.3Ghz
    • 802.11n wifi protocol. Dual-band preferred (5GHz)

    Not required but nice to have:
    • At least 7″, 720p resolution
    • Good screen/backlight brightness
    • Long battery life (>3 hours with full screen brightness and WiFi on)
    • Built-in GPS
    • SD or micro SD card slot

    Tablets we have already tested and like:
    • Low-end: ASUS ZenPad 8
    • Mid-range: Samsung Galaxy Tab S2 8.0
    • High-end: Google Pixel C

    Some users prefer an external gamepad rather than using a touchscreen. When selecting an external gamepad do keep in mind that the Bluetooth pairing may interfere with WiFi communication. If you notice this, try connecting your external controller via cable to your device.

    Please refer to the manufacturer for different compatibilities/capabilities, but we like these:
    Our favorite method to control Trident is our all-in-one Android controller with touchscreen and thumb-sticks. It has a micron SD card slot, 10+ hour battery life, bright screen, HDMI out and is perfect for running Trident.
    • 7 inch IPS Screen 1920 x 1200px
    • Quad Core 1.8GHz, ARM Cortex-A17
    • Dedicated GPU
    • 4GB DDR3 RAM
    • Android 5.1 system
    • Bluetooth 4.0
    • 5MP Front Camera
    • 1080P HDMI output

    You can find it here.
    The Trident Topside creates its own WiFi network to send video and control signals between Trident and your device. You only need internet access to update your software or upload your videos.
    We designed Trident for people who have great ideas and need access to tools like Trident but don’t have the budget for commercial ROVs. Because we are already competitively priced, it’s not likely that we can give further discounts, but if you think we would be interested in hearing about your idea, send an email to [email protected].
    You should also check out how other people are using Trident in their expeditions and projects on OpenExplorer. Posting to OpenExplorer is a great way to generate interest, find collaborators, and inspire others about your project. If your project idea benefits the environment, advances science, or does some other good, consider applying to the OpenExplorer Initiatives program. Some projects from the Initiatives program may be eligible to receive tools funded by initiative sponsors.
    If you are a Kickstarter backer, please check the latest update. If you have pre-ordered Trident, your estimated ship date was sent in an email to you when your card was charged. If your card hasn’t been charged yet, you will receive an email letting you know the approximate ship date when your card is charged. OpenROV will make every effort to ensure you receive your Trident on or before this date. Any changes to this date will be emailed to you along with a full explanation, a new target ship date, and any action needed.

    The most up-to-date information goes into our monthly updates which can be found on our blog.

    Please follow along and let us know if you have any questions.
    Credit cards will be charged ahead of delivery date. We will give you two weeks notice before charging your card. You may, at that time or anytime before, change your credit card information or cancel your order.
    If you are interested in early payment please send an email to [email protected]. Paying in advance won't affect your place in the fulfillment queue or the price of Trident.
    If you require a different payment method, send an email to [email protected] and we will contact you when it becomes available.
    You can change your shipping address and/or payment information anytime prior to the date your credit card is charged by clicking here and entering your order number and email address.
    You can cancel your order and receive a full refund any time prior to shipping. Simply follow the link here and click "cancel order." If you would like to cancel your order and have already been charged, you can email us at [email protected] and we will issue a refund.
    For companies or commercial enterprises we can make arrangements for volume pricing. Please click here and let us know what you’re thinking.
    We don’t have an official policy regarding distribution or reselling yet but we are gathering a list of interested companies to reach out to when the time is right. If you are interested in discussing an opportunity, please click here to start the conversation.
    Trident ships to most countries. Several countries have restrictions on shipping high value items to individuals. If you think you are in a country that might have problems, send an email to [email protected] and we will look into it with you.

    Duties and taxes are required for importing goods into most countries. Every country has its own set of rules, taxes, and duties. Before ordering you should be aware of the possible charges. There are a few online calculators that can help you estimate your total landed cost but they are not guaranteed to be accurate. We recommend this calculator to get an idea of the costs that you will incur:

    The harmonization code for Trident is: 8525.80.5050. In some instances your country may prefer a different numbering scheme for the last four digits, so if you are having trouble with the first code, try 8525.80.0000.

    Kickstarter Specific:

    If you are a Kickstarter backer and would like to add an Adventure Pack (100m tether plus hard case) or Controller to your order at the price offered during the Kickstarter campaign, please email [email protected].
    1. Go to the Kickstarter website
    2. Click on the Trident project page
    3. Click on View pledge (blue button)
    4. Click on Survey
    5. Click on Edit Address
    6. Change your address and click Submit