Trident Drone Pre-Order FAQ

Frequently Asked Questions about Purchasing, Charging Credit Cards, and Fulfillment:

We can’t wait either, trust us. The answer is quite complicated and as we get closer each month we get better and more accurate information from our many suppliers, engineers, and contract manufacturers. The most up to date information goes into our monthly updates which can be found on the Kickstarter Trident page or on our blog. Please follow along and let us know if you have any questions.

Prior to charging your credit card we will issue a target shipping date. OpenROV will make every effort to ensure you receive your Trident on or before this date. Any changes to this date will be emailed to you along with a full explanation of delay, a new target ship date, and any action needed.
Credit cards will be charged several months ahead of delivery date.

We will give you two weeks notice before charging your card. You may, at that time (or anytime before), change your credit card information or cancel your order. To make a change to your order click here and enter your order number and email address. You can find your order number in the confirmation email you should have received after placing a pre-order. Note: if you cancel your order you will lose your place in line for shipping priority and the locked in price from when you placed your order if you decide to order again later.

You can request a refund at any time prior to shipping.
Right now we aren’t currently capturing early payments. We have plans to change this to accommodate customers who would want to. If you’d like to be notified when we are ready for this, please send an email to [email protected]. Charging early won't affect your place in line, fulfillment, or price of Trident.
Not at the moment, but hopefully we will be able to soon. If you require a different payment method, send an email to [email protected] and we will contact you when it becomes available.
We are using the funding from pre-orders for expanding Trident production. More specifically, purchasing tooling, components, and materials. If you want to know more about the process, we are publishing it in detail on the Kickstarter Trident page and on our blog. Because many of the parts of Trident are highly specialized and custom manufactured our sources require payment for these items up front. Larger companies are able to draw on outside funding and sales for this, but Trident, as a crowdsourced project, relies on funding from community backers.
If we haven’t charged your credit card already, it’s easy--just email [email protected]. We will adjust your order and send you an email confirmation.

If we have already charged your card don’t worry, we will offer the option to upgrade prior to shipping. These items may arrive separately from the original pre-order.
You can change your shipping address and/or payment information anytime prior to your credit card being charged by clicking here.
You can cancel your order and receive a full refund any time prior to shipping. Simply follow the link here and click “cancel order.” If you would like to cancel your order and have already been charged, you can email us at [email protected] and we will issue a refund.
We designed Trident for people who have a great idea and need access to tools like this but don’t have the budget for commercial ROVs. Because we are already priced for hobbyists and enthusiasts it’s not likely that we can give further discounts, but if you think we would be interested in hearing about your idea, send an email to [email protected] You should also check out what other awesome people are already doing with OpenROV on OpenExplorer. We hope you put your idea there too because it’s a great place to generate interest, find collaborators, and inspire others.
Trident is already heavily discounted during the pre-order phase but for larger orders we can make arrangements for volume pricing. Please send an email to [email protected] and let us know what you’re thinking.
Currently we don’t have an official policy regarding distribution or reselling. We are making some minor moves and testing some models out to see what will work for us. If you are interested in getting involved, please send an email to [email protected] with information about your company including: what countries and languages you plan to be selling in, what other products you currently carry or plan to carry, what level of tech support you are prepared to offer, and anything else you think we would be interested in knowing.
Trident ships internationally to most countries. Several countries have restrictions about shipping high value items to individuals. If you think you are in a country that might have problems, send an email to [email protected] and we will look into it with you.

Duties and taxes are required for importing goods to most countries. Every country has its own set of rules, taxes, and duties. Before ordering you should be aware of the possible charges. There are a few online calculators that will help you estimate your total landed cost but they are not guaranteed to be accurate. Some of these calculators require an harmonization code (HS code) to work, and while we don’t have one for Trident yet you might try this one to get an idea.

Kickstarter Specific:

If you are a Kickstarter Trident backer you will be able to add on the extras and upgrades at a kickstarter exclusive price and you will have a chance to do this prior to shipping.
We wanted to give the biggest discounts to our earliest supporters. Although the Kickstarter early bird prices are no longer available, the pre-order price for Trident is still heavily discounted for a limited time.
Email us at [email protected] and we can change it for you or wait to receive a shipping survey closer to Trident’s ship date.