Trident Drone Pre-Order FAQ

Frequently Asked Questions about Purchasing, Charging Credit Cards, and Fulfillment:

We can’t wait either, trust us. Trident is currently in development, and we get better and more accurate information from our suppliers, engineers, and manufacturers each month.. The most up-to-date information goes into our monthly updates which can be found on the Trident Kickstarter page or on our blog. Please follow along and let us know if you have any questions.

Prior to charging your credit card we will issue a target shipping date. OpenROV will make every effort to ensure you receive your Trident on or before this date. Any changes to this date will be emailed to you along with a full explanation, a new target ship date, and any action needed.
Credit cards will be charged ahead of delivery date. We will give you two weeks notice before charging your card. You may, at that time or anytime before, change your credit card information, change, or cancel your order.
If you are interested in early payment please send an email to [email protected]. Paying in advance won't affect your place in the fulfillment queue or the price of Trident.
If you require a different payment method, send an email to [email protected] and we will contact you when it becomes available.
Just email [email protected]. We will adjust your order and send you an email confirmation.
You can change your shipping address and/or payment information anytime prior to the date your credit card is charged by clicking here.
You can cancel your order and receive a full refund any time prior to shipping. Simply follow the link here and click "cancel order." If you would like to cancel your order and have already been charged, you can email us at [email protected] and we will issue a refund.
We designed Trident for people who have a great idea and need access to tools like this but don’t have the budget for commercial ROVs. Because we are already priced for hobbyists and enthusiasts it’s not likely that we can give further discounts, but if you think we would be interested in hearing about your idea, send an email to [email protected].
You should also check out what other awesome people are already doing with OpenROV on OpenExplorer. We hope you put your idea there too because it’s a great place to generate interest, find collaborators, and inspire others.
For companies or commercial enterprises we can make arrangements for volume pricing. Please click here and let us know what you’re thinking.
We don’t have an official policy regarding distribution or reselling yet. If you are interested in discussing an opportunity, please send an email to [email protected] with information about your company.
Trident ships to most countries. Several countries have restrictions on shipping high value items to individuals. If you think you are in a country that might have problems, send an email to [email protected] and we will look into it with you.

Duties and taxes are required for importing goods into most countries. Every country has its own set of rules, taxes, and duties. Before ordering you should be aware of the possible charges. There are a few online calculators that can help you estimate your total landed cost but they are not guaranteed to be accurate. Some of these calculators require an harmonization code (HS code) to work, and while we don’t have one for Trident yet you might try this one to get an idea.

Kickstarter Specific:

If you are a Trident Kickstarter backer you will be able to add on extras and upgrades at an exclusive Kickstarter price prior to shipping.
We wanted to give the biggest discounts to our earliest supporters. Although the Kickstarter early bird prices are no longer available, the pre-order price for Trident is still discounted for a limited time.
Email us at [email protected] and we can change it for you or wait to receive a shipping survey closer to Trident’s ship date.